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Shipping & Handling

What if there is a delay with the courier or import duties are required?

In the case of delays with the courier, we will launch an investigation to locate your parcel and keep you updated on the progress. If you are notified of pending import duties and taxes, these charges must be paid for the order to be released for de

What are my options if my order is delayed or lost?

If your parcel has not arrived within the expected time, we will either offer to issue you a full credit for the order or provide you with a replacement parcel, subject to stock availability. If items that you're expecting are on back order, they can