How do I know if you have received my return?
Returns are processed following specific steps, and you will be notified via email once the process is complete. We ask for your patience as our team works on handling your return.
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Returns & Exchanges
Do you offer refunds?
Please note that we do not offer refunds for change of mind; returns are eligible for store credit only, which never expires. Due to Australian Health & Hygiene regulations, all items must be returned unworn and in original condition to protect the h
When can I expect to receive my refund?
Once approved, refunds are processed from our end and usually clear into your account within 14 days, although there can be delays during peak periods or public holidays. If the refund status is still showing as pending, it should clear shortly.
Can I send unworn items back for a store credit?
If an item you've received is unworn and still in its original condition, you are eligible to send it back to us for a store credit. We can provide you with a returns form that you must complete and include with your return package. Please make sure
Are items from the Market Place returnable for a refund?
Market Place items, which are a direct link for customers to shop with overseas suppliers, are usually considered final sale and are not eligible for return. However, in the event of a defect or quality issue, we may make an exception and issue a ref