Once an order has been processed, it can be difficult to change as we ship orders ASAP. However, you can reach out to our customer service team to update your delivery details - if the package has already been packed/shipped we can not guarantee the
All of our human hair items are custom made to order. The process can take a specific timeframe as stated on our website. We strive to complete all Human Hair orders within this period and dispatch them as soon as possible. For items on backorder, th
If your order includes back-order items, these will be shipped as soon as they are back in stock. We will mark your order as urgent to expedite shipping as soon as possible. You may also opt for an in-stock item that can ship out more immediately if
If you have ordered a 'Market Place' item, you will not receive a tracking number from us as these items are shipped directly by the supplier. However, for other items shipped by our team, you will receive a tracking update via email once the product
If your order has been flagged due to a discrepancy between your bank's information and the details provided, we may request additional documents, such as an ID, to confirm your identity. Once we receive the requested information, we will proceed wit
Human Hair Items: If production on your order has already begun, there is a cancellation fee that covers the costs of time and material used for your item. This fee is represented by a percentage deduction from the refund. All other items: If you dec
If you have received or ordered the wrong item, please contact us with details of the mix-up or error. In the case of receiving an incorrect item due to a barcode error or other mistake, we can typically provide a pre-paid return label for you to sen
If part of your order is missing, please get in touch with us and let us know the details. Ensure you provide details that may help us in resolving the issue efficiently and to your satisfaction.
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
To receive an instant update on your order. Simply visit the 'Track & Manage' page via our website. >> Track & Manage Your Order <<.
To organize a return, simply visit the 'Track & Manage' page via our website. If you order is within our 14 day returns window, you can access the returns information via the portal. >> Track & Manage Your Order <<