Why was my payment declined?Updated 2 months ago
If your payment was declined, it is usually due to your bank or payment provider, not an issue with our website.
Declines can happen for a number of common reasons and are typically quick to resolve.
Common reasons payments are declined
1. Bank security checks
Your bank may block the transaction as a security precaution, especially for:
- First-time purchases
- Higher-value orders
- Online transactions
2. Incorrect payment details
Simple errors such as:
- Incorrect card number
- Expired card
- Incorrect CVV or billing details
can cause a decline.
3. Insufficient funds or limits
Your account may:
- Not have enough available funds
- Have daily spending limits in place
4. Buy now, pay later rejection
If using Afterpay or Zip:
- The provider may not approve the transaction
- This is based on their internal criteria
5. International or online transaction blocks
Some banks automatically block:
- International payments
- Online transactions
until they are manually approved.
What you can do
To resolve the issue, we recommend:
- Double-checking your payment details
- Trying a different payment method
- Contacting your bank to approve the transaction
- Attempting checkout again after confirmation
Important things to understand
- Payment declines are controlled by your bank or provider
- We do not receive specific reasons for declined transactions
- Your order is not confirmed until payment is successfully processed
Our recommendation
If your payment continues to decline, using an alternative method such as PayPal, Afterpay, or a different card can often resolve the issue quickly.
Important
Orders are only confirmed once payment has been successfully processed. Declined payments do not reserve stock or initiate production.