Why was my payment declined?Updated 14 days ago
If your payment was declined, it is usually due to your bank or payment provider, not an issue with our website.
Declines can happen for a number of common reasons and are typically quick to resolve.
Common reasons payments are declined
1. Bank security checks
Your bank may block the transaction as a security precaution, especially for:
- First-time purchases
- Higher-value orders
- Online transactions
2. Incorrect payment details
Simple errors such as:
- Incorrect card number
- Expired card
- Incorrect CVV or billing details
can cause a decline.
3. Insufficient funds or limits
Your account may:
- Not have enough available funds
- Have daily spending limits in place
4. Buy now, pay later rejection
If using Afterpay or Zip:
- The provider may not approve the transaction
- This is based on their internal criteria
5. International or online transaction blocks
Some banks automatically block:
- International payments
- Online transactions
until they are manually approved.
What you can do
To resolve the issue, we recommend:
- Double-checking your payment details
- Trying a different payment method
- Contacting your bank to approve the transaction
- Attempting checkout again after confirmation
Important things to understand
- Payment declines are controlled by your bank or provider
- We do not receive specific reasons for declined transactions
- Your order is not confirmed until payment is successfully processed
Our recommendation
If your payment continues to decline, using an alternative method such as PayPal, Afterpay, or a different card can often resolve the issue quickly.
Important
Orders are only confirmed once payment has been successfully processed. Declined payments do not reserve stock or initiate production.