Why can’t wigs be returned after use?Updated 14 days ago

Wigs cannot be returned after use due to strict hygiene standards and the nature of the product.

Once a wig has been worn or altered, it can no longer be resold, which is why returns are only accepted for items in original, unused condition.

Hygiene and safety standards

Wigs are considered a personal and hygiene-sensitive item.

Once worn, they may come into contact with:

• Skin
• Hair
• Scalp products
• Makeup or environmental elements

For health and safety reasons, these items cannot be resold to another customer.

Product integrity

After a wig has been used, even briefly, it may show signs of:

• Lace being cut or adjusted
• Hair being brushed, styled, or handled
• Changes in shape or fit

These changes affect the condition of the wig and make it unsuitable for resale.

Why this policy is standard

This approach is standard across the wig and hair industry.

Because wigs are worn directly on the head, they are treated similarly to other personal-use items where returns are restricted once used.

What qualifies as “used”

A wig is considered used if:

• The lace has been cut or altered
• The wig has been worn beyond trying it on carefully
• There are any signs of styling, product use, or handling

Only items in completely original condition are eligible for return.

Our goal

This policy ensures that every customer receives:

• A brand-new, untouched product
• The highest standard of quality
• A hygienic and safe item

Our recommendation

Before using your wig, we recommend:

• Trying it on carefully
• Ensuring the colour, length, and style are correct
• Keeping lace intact until you are confident in your choice

If you are unsure, contact us before making any alterations.

Important

Wigs that have been worn, altered, or show any signs of use cannot be returned under any circumstances. This policy is in place to maintain hygiene and product standards for all customers.