What should I include in my email?Updated 14 days ago
To help us assist you as quickly and accurately as possible, it’s important to include all relevant details in your initial message.
Providing clear information upfront allows us to resolve your enquiry without delays.
What to include in your email
For the fastest support, please include:
1. Your order number (if applicable)
This helps us locate your order immediately.
2. Full name and email used at checkout
Ensures we can match your enquiry to the correct order.
3. Clear description of your request
Let us know exactly what you need help with, for example:
- Order status
- Product questions
- Return requests
- Changes or issues
4. Photos (if relevant)
If your enquiry relates to a product, include clear photos to help us assess the situation accurately.
Why this matters
Including all details upfront helps:
- Reduce back-and-forth emails
- Speed up response and resolution time
- Ensure you receive accurate support
Incomplete enquiries may require follow-up questions, which can delay the process.
Common mistakes to avoid
- Sending multiple emails for the same issue
- Not including your order number
- Providing unclear or limited information
These can slow down response times.
Our recommendation
Before sending your email:
- Double-check that all relevant details are included
- Be as clear and specific as possible
- Attach any supporting images if needed
Important
Enquiries are handled in order. Providing complete information in your first message helps us assist you more efficiently.