What happens if I chargeback?Updated 14 days ago

If a chargeback is filed after your order has been delivered, it is treated as a serious matter and will be formally investigated.

We take chargebacks very seriously and will take all necessary steps to recover funds where an order has been legitimately fulfilled.

What is a chargeback?

A chargeback occurs when a customer disputes a payment directly with their bank or payment provider instead of contacting us.

This is typically intended for:

• Fraudulent transactions
• Unauthorised use of a card

It is not designed for change of mind or dissatisfaction with a purchase.

What happens when a chargeback is filed

If a chargeback is raised:

• A formal dispute is opened with your bank
• We submit detailed evidence to contest the claim
• This includes order confirmation, tracking, delivery proof, and communication records

The bank will then review both sides before making a decision.

If your order was delivered

If tracking confirms your order was successfully delivered:

• The chargeback will be disputed with full evidence
• This may include delivery confirmation and signature where applicable
• False or invalid claims may be escalated further

Fraud and misuse of chargebacks

Filing a chargeback for an order that has been received and fulfilled may be considered fraudulent activity.

In these cases:

• The matter may be escalated
• Evidence may be provided to your bank and relevant authorities
• We will pursue all available options to recover funds

What you should do instead

If you have an issue with your order, we strongly recommend contacting us directly first.

We are always willing to:

• Review your situation
• Provide support where possible
• Work toward a resolution within our policies

Important things to understand

• Chargebacks are not a faster alternative to refunds
• They trigger formal investigations and evidence review
• They can impact your relationship with your bank or payment provider

Our position

We fully document and track all orders, including:

• Payment verification
• Dispatch and tracking
• Delivery confirmation

This allows us to respond thoroughly to any disputes raised.

Important

We reserve the right to dispute all chargebacks where an order has been fulfilled. If an item has been received, we will take all necessary steps, including formal investigation and escalation, to recover funds.