What happens after I place my order?Updated 7 months ago
After placing your order, the next steps depend on whether you purchased a synthetic wig (ready to ship) or a human hair wig (made to order).
Understanding this difference is key to knowing what to expect.
Synthetic wigs (ready to ship)
If you ordered a synthetic wig, your order will typically move quickly through the process.
What happens:
- Your order is confirmed
- The item is picked and packed from our Sydney facility
- It is dispatched within a short timeframe
- You receive tracking once shipped
What to expect:
- Fast processing
- Minimal waiting time
- Delivery within standard shipping timeframes after dispatch
Synthetic wigs are pre-made, which is why they can be shipped quickly.
Human hair wigs (made to order)
If you ordered a human hair wig, your piece will go through a production process before it is shipped.
What happens:
- Your order is confirmed
- Your wig is allocated to our production team
- Materials are prepared and construction begins
- The wig is coloured, styled, and finished
- A final quality check is completed
- Your order is then dispatched
What to expect:
- Production time of approximately 4–8 weeks
- No immediate dispatch
- Tracking provided once completed and shipped
Each piece is created specifically for your order, which is why this process takes time.
Why the process is different
Synthetic wigs are:
- Pre-made
- Held in stock
- Ready for immediate dispatch
Human hair wigs are:
- Made to order
- Individually constructed
- Completed after purchase
This is the main reason timelines differ.
Important things to understand
- You will receive confirmation after placing your order
- Tracking is only provided once your item has been dispatched
- Human hair orders will not show movement during production
- Timeframes vary depending on the type of product you purchased
Our recommendation
Before placing your order, always check:
- Whether the item is ready to ship or made to order
- The estimated production timeframe
- Your personal timeline and urgency
This helps ensure you choose the right option for your needs.
Important
Due to the custom and made-to-order nature of human hair wigs, orders cannot be changed or cancelled once production has begun. We do not offer refunds for change of mind.