What can I do if I’m unsure?Updated 15 days ago

If you’re feeling unsure about your wig, you’re not alone. This is a very common part of the process, especially if you’re new to wigs or trying a different style.

In most cases, a few simple adjustments and a bit of guidance can completely change how the wig looks and feels.

Take a step back before deciding

Your first impression isn’t always the final result.

We recommend:

• Trying the wig on again in natural lighting
• Giving yourself time to adjust to the new look
• Avoiding quick decisions based on the first try

It often takes a few wears to feel comfortable.

Make small adjustments

Most wigs need slight personalisation to look their best.

Try:

• Adjusting the positioning on your head
• Softening the volume with gentle brushing
• Changing the parting
• Letting the hair frame your face more naturally

These small changes can make a significant difference.

Avoid making permanent changes

If you’re unsure, do not:

• Cut the lace
• Alter the wig
• Apply products or styling that can’t be reversed

Keeping the wig in original condition gives you more options if you decide to return it.

Get guidance from us

If you’re unsure, we’re here to help.

We can:

• Guide you on how to style or adjust your wig
• Help you understand what’s normal
• Recommend next steps based on your situation

Often, a quick conversation can resolve most concerns.

Consider your options

If your wig is completely unused and meets return conditions, you may be eligible to request a return.

To qualify:

• The wig must be unworn
• Lace must be intact and uncut
• The item must be in original condition
• The request must be made within 14 days of delivery

What most customers don’t realise

• Wigs rarely look perfect straight out of the box
• Styling and positioning are part of the process
• It’s normal to feel unsure at first

With a bit of adjustment, most wigs become much more natural and wearable.

Our recommendation

Before deciding, take the time to:

• Try simple adjustments
• View the wig in different lighting
• Reach out for guidance

This helps you make a more confident and informed decision.

Important

Uncertainty or preference changes are not considered faults. Returns are only accepted for items that remain unused and meet all return conditions.