Milk & Honey Wigs

Due to the hygienic nature of wigs, we do not offer refunds for change of mind. We may offer store credit on eligible returns where:- The item is unworn- Lace remains uncut- The product is returned in original condition This policy protects all customers and ensures the integrity of our products. We encourage customers to read all product descriptions carefully before purchasing or reach out for support if unsure.

Due to the hygienic nature of wigs, we do not offer refunds for change of mind.

We may offer store credit on eligible returns where:
- The item is unworn
- Lace remains uncut
- The product is returned in original condition

This policy protects all customers and ensures the integrity of our products.

We encourage customers to read all product descriptions carefully before purchasing or reach out for support if unsure.

Returns Policy

Returns, Exchanges & Store Credit

Welcome to Milk & Honey Wigs

What is Milk & Honey Wigs?

Are Milk & Honey wigs good quality?

Is Milk & Honey Wigs legit?

Is this suitable for beginners?

How do I start if I’ve never worn a wig before?

What wig is best for beginners?

What happens after I place my order?

Start Here: Before You Order

Synthetic vs Human Hair Wigs

Who are your wigs designed for?

What makes your wigs look natural?

Can you help me choose the right wig?

How do I choose the right wig colour?

How do I choose the right wig length?

What density should I choose?

What is lace front vs full lace?

Synthetic vs human hair wigs which is better?

How do I match my natural hair?

Will this wig suit my face shape?

Can I choose exact colour?

What density should I pick?

Can I try wigs on?

Choosing Your Wig

Production Timelines

How long do Milk & Honey wigs take to make?

Why does my wig take 4–8 weeks?

Are your wigs made to order?

Orders & Production Timelines

Shipping Information

Where do Milk & Honey wigs ship from?

How long is shipping Australia?

How long is international shipping?

Why is my tracking not updating?

Has my order been shipped?

Why does my order come from overseas?

Do you offer express shipping?

What if my parcel is delayed?

What happens if my parcel is lost?

Why did my order arrive in separate packages?

Shipping & Delivery

Can I change my order after placing it?

Do you offer refunds?

Can I return my wig if I don’t like it?

What is your return policy?

Can I exchange my wig?

Why can’t wigs be returned after use?

What if my wig doesn’t suit me?

Do you offer store credit?

What items are final sale?

Who pays for return shipping?

How long do returns take?

How to Care for Your Wig

How do I care for my wig?

How do I wash my wig?

How do I stop shedding?

Can I use heat on my wig?

How long will my wig last?

How often should I wash my wig?

How do I store my wig?

What products should I use?

How do I keep my wig soft?

How do I make it look more natural?

Product Care & Longevity

Custom Wig Information

Managing Expectations

Why is my order taking longer than expected?

Do you rush orders?

Why are handmade wigs not instant?

What delays can happen during production?

What is a custom wig?

Can I customise my wig?

Are custom wigs refundable?

How long do custom wigs take?

Why do custom wigs vary?

Can I change my custom order?

What if my custom wig looks different?

Custom & Human Hair Wigs

Showroom Appointments

Do you offer consultations?

Do you have a showroom?

How do I book an appointment?

What happens at a wig consultation?

Is there a consultation fee?

Do I need to book?

What should I bring?

Can I bring someone with me?

Where are you located?

Who should book a consultation?

Showroom & Appointments

Payments & Fraud Protection

Can I cancel my order?

What payment methods do you accept?

Do you offer Afterpay or Zip?

Why was my payment declined?

Why was my order flagged?

Is your checkout secure?

Can I pay in instalments?

What happens if I chargeback?

Can I get an invoice?

Are there international fees?

Payments & Security

What Are Marketplace Items?

Split Shipments

Marketplace

Why are your wigs more expensive?

What makes you a luxury wig brand?

Why does my wig look different to photos?

Why is my wig tangling?

Why is the colour slightly different?

Why does my wig shed?

Why doesn’t it sit perfectly?

Did I choose the wrong wig?

What can I do if I’m unsure?

Common Concerns & Honest Expectations

What wig is best for hair loss?

Can I use EnableNSW funding for a wig?

What wig is best for alopecia?

What wig is best during chemotherapy?

Will wigs damage my scalp?

How do I wear a wig with no hair?

Are wigs comfortable for sensitive scalps?

Hair Loss Support

Contacting Support

How do I contact Milk & Honey Wigs?

How long does support take to reply?

What should I include in my email?

Do you offer urgent support?

What are your business hours?

Can I follow up?

How do I escalate an issue?

How do I leave a review?

How do you handle complaints?

Contact & Support

Returns PolicyUpdated 15 days ago