How long does support take to reply?Updated 14 days ago

We aim to respond to all enquiries as quickly as possible, typically within 1–2 business days.

Response times may vary depending on enquiry volume and the complexity of your request.

What affects response time

Reply times can vary based on:

• Peak periods or high enquiry volume
• The type of request (general enquiry vs order investigation)
• Weekends and public holidays

More detailed enquiries may take slightly longer as we ensure accurate information is provided.

When to expect a reply

• Most enquiries are answered within 1–2 business days
• Messages sent outside business hours are responded to the next business day
• More complex cases may require additional time for investigation

How to get the fastest response

To help us assist you quickly:

• Include your order number (if applicable)
• Provide clear details about your enquiry
• Avoid sending multiple follow-up messages in a short time

This allows us to resolve your request more efficiently.

Important things to understand

• Sending multiple messages may delay response time
• All enquiries are handled in order
• We prioritise clear and accurate responses over rushed replies

Our recommendation

For the best experience:

• Allow time within the stated response window
• Provide all relevant information in your initial message

Important

Response times are estimates and may vary during busy periods. We appreciate your patience while we review your enquiry.