How long do returns take?Updated 14 days ago

Returns are typically processed within a few business days after your item has been received and inspected.

The total time depends on how long it takes for your return to arrive back to us and pass inspection.

Return timeline breakdown

1. Return shipping time

• This depends on the shipping method you choose
• Most returns take 2–7 business days to arrive (within Australia)

2. Inspection process
Once your return is delivered:

• The item is checked to ensure it meets all return conditions
• This includes confirming the wig is unworn, lace is intact, and the item is in original condition

This step is usually completed within a few business days.

3. Store credit issued

If your return is approved:

• Store credit is applied to your Milk & Honey account
• You will be able to use it immediately at checkout

What can affect return time

Return processing may take longer if:

• The item does not meet return conditions and requires review
• There are delays with return shipping
• Requests are submitted during busy periods

Important things to understand

• Processing begins only once your return is received
• Store credit is issued after inspection and approval
• Items that do not meet return conditions will not be accepted

Our recommendation

To ensure a smooth return:

• Lodge your return within 14 days
• Ship your item promptly
• Use a tracked shipping method

Important

Return timeframes are estimates and depend on shipping and inspection. We do not offer refunds for change of mind. Store credit is only issued once the return has been approved.