Milk & Honey Wigs

<p data-start="126" data-end="229" id="isPasted">You can contact Milk &amp; Honey Wigs through several channels depending on what&#x2019;s most convenient for you.</p><hr data-start="231" data-end="234"><h3 data-section-id="myf3na" data-start="236" data-end="255" id="contact-options">Contact options</h3><p data-start="257" data-end="384"><strong data-start="257" data-end="296">Email or contact form (recommended)</strong><br data-start="296" data-end="299">The best way to get in touch is through the contact form on our website or via email.</p><ul data-start="386" data-end="519"><li data-section-id="wesqss" data-start="386" data-end="431">Submit a request through our contact page</li><li data-section-id="t0n203" data-start="432" data-end="519">Our team will respond as promptly as possible</li></ul><hr data-start="521" data-end="524"><p data-start="526" data-end="666"><strong data-start="526" data-end="539">Live chat</strong><br data-start="539" data-end="542">You can also reach us via live chat on our website for quicker questions or support.</p><hr data-start="668" data-end="671"><p data-start="673" data-end="717"><strong data-start="673" data-end="682">Phone</strong><br data-start="682" data-end="685">You can call our store directly:</p><ul data-start="719" data-end="782"><li data-section-id="1qc7o1i" data-start="719" data-end="782">Phone: (02) 8515 4083</li></ul><hr data-start="784" data-end="787"><h3 data-section-id="bz4dcj" data-start="789" data-end="807" id="business-hours">Business hours</h3><p data-start="809" data-end="840">Our standard support hours are:</p><ul data-start="842" data-end="953"><li data-section-id="1q3vxzu" data-start="842" data-end="884">Monday to Thursday: 10:00 AM &#x2013; 4:00 PM</li><li data-section-id="m8xxpb" data-start="885" data-end="953">Friday: 10:00 AM &#x2013; 2:00 PM</li></ul><p data-start="955" data-end="993">Hours may vary during public holidays.</p><hr data-start="995" data-end="998"><h3 data-section-id="y9hu9b" data-start="1000" data-end="1022" id="when-to-contact-us">When to contact us</h3><p data-start="1024" data-end="1056">You can reach out for help with:</p><ul data-start="1058" data-end="1170"><li data-section-id="j0jenk" data-start="1058" data-end="1084">Choosing the right wig</li><li data-section-id="1xxza78" data-start="1085" data-end="1115">Order updates or questions</li><li data-section-id="10pempq" data-start="1116" data-end="1143">Returns or store credit</li><li data-section-id="o8o6g9" data-start="1144" data-end="1170">General product advice</li></ul><hr data-start="1172" data-end="1175"><h3 data-section-id="piii9z" data-start="1177" data-end="1199" id="our-recommendation">Our recommendation</h3><p data-start="1201" data-end="1244">For the fastest and most efficient support:</p><ul data-start="1246" data-end="1390"><li data-section-id="umcur9" data-start="1246" data-end="1306">Use the <strong data-start="1256" data-end="1304">contact form or email for detailed enquiries</strong></li><li data-section-id="1e5bp4w" data-start="1307" data-end="1348">Use <strong data-start="1313" data-end="1346">live chat for quick questions</strong></li><li data-section-id="ikqqaj" data-start="1349" data-end="1390">Call if you need immediate assistance</li></ul><hr data-start="1392" data-end="1395"><h3 data-section-id="fh0v9c" data-start="1397" data-end="1410" id="important">Important</h3><p data-start="1412" data-end="1532">Response times may vary depending on enquiry volume, but we aim to respond as quickly as possible during business hours.</p>

How do I contact Milk & Honey Wigs?

We understand this is an important part of your journey, and we want you to feel completely informed and supported before making any decisions.

At Milk & Honey Wigs, every piece is created with intention, quality, and care. Because many of our wigs are handcrafted or made to order, slight variations and timeframes are a natural and necessary part of delivering a premium result.

What to know:
- All product details, timelines, and specifications are clearly outlined prior to purchase
- We encourage reviewing all information carefully to ensure the piece aligns with your expectations
- Our team is always here to guide you before placing your order to help you choose confidently

Important:
Due to the hygienic and custom nature of our products, we are unable to offer refunds for change of mind. This ensures every client receives a brand-new, untouched piece of the highest standard.

If you're unsure, we strongly recommend reaching out prior to purchase. We’re here to help you get it right the first time.

Our goal is not just to sell you a wig, but to ensure you feel confident, supported, and beautiful in your final choice.

How do I contact Milk & Honey Wigs?

Contact & Support

Welcome to Milk & Honey Wigs

What is Milk & Honey Wigs?

Are Milk & Honey wigs good quality?

Is Milk & Honey Wigs legit?

Is this suitable for beginners?

How do I start if I’ve never worn a wig before?

What wig is best for beginners?

What happens after I place my order?

Start Here: Before You Order

Synthetic vs Human Hair Wigs

Who are your wigs designed for?

What makes your wigs look natural?

Can you help me choose the right wig?

How do I choose the right wig colour?

How do I choose the right wig length?

What density should I choose?

What is lace front vs full lace?

Synthetic vs human hair wigs which is better?

How do I match my natural hair?

Will this wig suit my face shape?

Can I choose exact colour?

What density should I pick?

Can I try wigs on?

Choosing Your Wig

Production Timelines

How long do Milk & Honey wigs take to make?

Why does my wig take 4–8 weeks?

Are your wigs made to order?

Orders & Production Timelines

Shipping Information

Where do Milk & Honey wigs ship from?

How long is shipping Australia?

How long is international shipping?

Why is my tracking not updating?

Has my order been shipped?

Why does my order come from overseas?

Do you offer express shipping?

What if my parcel is delayed?

What happens if my parcel is lost?

Why did my order arrive in separate packages?

Shipping & Delivery

Returns Policy

Can I change my order after placing it?

Do you offer refunds?

Can I return my wig if I don’t like it?

What is your return policy?

Can I exchange my wig?

Why can’t wigs be returned after use?

What if my wig doesn’t suit me?

Do you offer store credit?

What items are final sale?

Who pays for return shipping?

How long do returns take?

Returns, Exchanges & Store Credit

How to Care for Your Wig

How do I care for my wig?

How do I wash my wig?

How do I stop shedding?

Can I use heat on my wig?

How long will my wig last?

How often should I wash my wig?

How do I store my wig?

What products should I use?

How do I keep my wig soft?

How do I make it look more natural?

Product Care & Longevity

Custom Wig Information

Managing Expectations

Why is my order taking longer than expected?

Do you rush orders?

Why are handmade wigs not instant?

What delays can happen during production?

What is a custom wig?

Can I customise my wig?

Are custom wigs refundable?

How long do custom wigs take?

Why do custom wigs vary?

Can I change my custom order?

What if my custom wig looks different?

Custom & Human Hair Wigs

Showroom Appointments

Do you offer consultations?

Do you have a showroom?

How do I book an appointment?

What happens at a wig consultation?

Is there a consultation fee?

Do I need to book?

What should I bring?

Can I bring someone with me?

Where are you located?

Who should book a consultation?

Showroom & Appointments

Payments & Fraud Protection

Can I cancel my order?

What payment methods do you accept?

Do you offer Afterpay or Zip?

Why was my payment declined?

Why was my order flagged?

Is your checkout secure?

Can I pay in instalments?

What happens if I chargeback?

Can I get an invoice?

Are there international fees?

Payments & Security

What Are Marketplace Items?

Split Shipments

Marketplace

Why are your wigs more expensive?

What makes you a luxury wig brand?

Why does my wig look different to photos?

Why is my wig tangling?

Why is the colour slightly different?

Why does my wig shed?

Why doesn’t it sit perfectly?

Did I choose the wrong wig?

What can I do if I’m unsure?

Common Concerns & Honest Expectations

What wig is best for hair loss?

Can I use EnableNSW funding for a wig?

What wig is best for alopecia?

What wig is best during chemotherapy?

Will wigs damage my scalp?

How do I wear a wig with no hair?

Are wigs comfortable for sensitive scalps?

Hair Loss Support

Contacting Support

How long does support take to reply?

What should I include in my email?

Do you offer urgent support?

What are your business hours?

Can I follow up?

How do I escalate an issue?

How do I leave a review?

How do you handle complaints?

Contact options

Business hours

When to contact us

Our recommendation

Important

How do I contact Milk & Honey Wigs?Updated 14 days ago

Contact options

Business hours

When to contact us

Our recommendation

Important