Do you offer urgent support?Updated 7 months ago
We do not offer a dedicated urgent support or priority response service.
All enquiries are handled in the order they are received to ensure fairness and consistency.
How our support works
- All messages are responded to within 1–2 business days
- Enquiries are handled in queue order
- Each request is reviewed carefully to provide accurate support
Why we don’t offer urgent support
To maintain a consistent and fair experience for all customers:
- We do not prioritise enquiries based on urgency
- Every customer is assisted in the order their request is received
- This ensures no enquiries are overlooked or rushed
What to do if your enquiry is time-sensitive
If your request is time-sensitive, we recommend:
- Contacting us as soon as possible
- Including all relevant details in your first message
- Clearly explaining your situation
This helps us assist you as efficiently as possible within our standard response timeframe.
Faster ways to get help
For quicker assistance:
- Use live chat for simple questions
- Call the store during business hours if your enquiry is urgent
These options may provide faster responses depending on availability.
Important things to understand
- Sending multiple messages will not speed up your response
- All enquiries are handled in order
- Response times may vary during busy periods
Our recommendation
For the best experience:
- Reach out early if you have a deadline
- Provide complete information in your initial enquiry
- Allow time within the response window
Important
We do not offer urgent or priority support. All enquiries are handled in order to ensure fairness and accuracy.