Do you offer urgent support?Updated 14 days ago

We do not offer a dedicated urgent support or priority response service.

All enquiries are handled in the order they are received to ensure fairness and consistency.

How our support works

• All messages are responded to within 1–2 business days
• Enquiries are handled in queue order
• Each request is reviewed carefully to provide accurate support

Why we don’t offer urgent support

To maintain a consistent and fair experience for all customers:

• We do not prioritise enquiries based on urgency
• Every customer is assisted in the order their request is received
• This ensures no enquiries are overlooked or rushed

What to do if your enquiry is time-sensitive

If your request is time-sensitive, we recommend:

• Contacting us as soon as possible
• Including all relevant details in your first message
• Clearly explaining your situation

This helps us assist you as efficiently as possible within our standard response timeframe.

Faster ways to get help

For quicker assistance:

• Use live chat for simple questions
• Call the store during business hours if your enquiry is urgent

These options may provide faster responses depending on availability.

Important things to understand

• Sending multiple messages will not speed up your response
• All enquiries are handled in order
• Response times may vary during busy periods

Our recommendation

For the best experience:

• Reach out early if you have a deadline
• Provide complete information in your initial enquiry
• Allow time within the response window

Important

We do not offer urgent or priority support. All enquiries are handled in order to ensure fairness and accuracy.