Do you offer store credit?Updated 14 days ago

Yes, we offer store credit for eligible returns, and it is applied directly to your Milk & Honey online account once your return has been approved.

When store credit is issued

Store credit may be provided when your returned item meets all return conditions, including:

• The wig is completely unused and unworn
• The lace is fully intact and uncut
• The item is returned in original condition and packaging
• The return is requested within 14 days of delivery

All returns are assessed upon arrival before approval.

How store credit works

Once your return is approved:

• Store credit is issued to your online customer account
• You can use it toward any future purchase
• It will be available at checkout when you are logged in

There is no need for a separate code, as it is linked to your account.

What store credit can be used for

Store credit can be used for:

• Any wigs or products available on our website
• A replacement style, colour, or length
• Future purchases at your convenience

Important things to understand

• We do not offer direct exchanges, store credit is used instead
• Store credit is only issued after the returned item is approved
• Return shipping costs are the responsibility of the customer

Our recommendation

If you are considering a return:

• Ensure your item meets all return conditions
• Do not cut lace or wear the wig
• Lodge your return request promptly within 14 days

Important

We do not offer refunds for change of mind. Eligible returns are issued as store credit only and applied to your Milk & Honey account.