Can I follow up?Updated 14 days ago
Yes, you can follow up on your enquiry, however we recommend allowing time within our standard response window before doing so.
When should I follow up?
We recommend waiting:
- 1–2 business days for a response
- Slightly longer during busy periods
If you have not received a reply after this time, you are welcome to follow up.
Why waiting is important
All enquiries are handled in the order they are received.
Sending multiple follow-ups within a short period can:
- Push your enquiry further down the queue
- Slow down response times
- Create delays in resolving your request
How to follow up correctly
When following up:
- Reply to your original email or message
- Avoid starting a new enquiry thread
- Keep your message clear and concise
This helps us track your request more efficiently.
What if my enquiry is urgent?
If your enquiry is time-sensitive, you can:
- Use live chat for quick questions
- Call the store during business hours
These options may provide faster assistance depending on availability.
Important things to understand
- Following up too quickly may delay your response
- All enquiries are answered in order
- Response times may vary depending on volume
Our recommendation
For the best experience:
- Wait within the response timeframe
- Include all details in your original message
- Follow up only if needed after the appropriate time
Important
We recommend allowing 1–2 business days for a response before following up. Multiple messages within a short period may delay response times.